Shipping Policy

Effective Date: January 17, 2025

At Elite Gemss, we aim to deliver your jewelry purchases to you in a timely and secure manner. This Shipping Policy outlines the terms and conditions related to shipping, delivery times, and shipping costs for purchases made on our website elitegemss.com. By placing an order, you agree to the terms outlined below.

1. Shipping Methods and Delivery Times

We offer a variety of shipping options to accommodate your needs. Delivery times and costs will depend on the shipping method you choose and your delivery address. The available shipping options are:

  • Standard Shipping: Typically delivered within 5-7 business days (excluding weekends and holidays).
  • Expedited Shipping: Delivered within 2-3 business days.
  • Express Shipping: Delivered within 1 business day (next-day delivery is available in select areas).

Please note that delivery times are estimates and may vary due to factors such as weather conditions, holidays, and carrier delays.

2. Shipping Costs

  • Shipping Fees: Shipping costs are calculated at checkout based on the size of your order and the shipping destination. The exact shipping charges will be displayed before you finalize your purchase.
  • Free Shipping: We may offer free standard shipping on orders over a certain amount from time to time. Details will be provided on the website or at checkout when applicable.

3. Order Processing Time

  • Processing Time: After your payment is processed, we will begin preparing your order for shipment. Orders are typically processed and shipped within 1-2 business days. Please note that processing times may be longer during busy periods such as holidays or promotions.
  • Order Cut-Off Time: Orders placed after 3:00 PM (CST) on business days will be processed the following business day.

4. Shipping to P.O. Boxes and International Orders

  • P.O. Boxes: We do offer shipping to P.O. Boxes; however, some expedited shipping options may not be available to P.O. Box addresses. Please verify with our customer support team if you’re unsure about your shipping option.
  • International Shipping: At this time, we only ship to United States addresses. We do not offer international shipping, but we are working to expand our services and hope to offer international shipping options in the future.

5. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email to help you monitor the status of your package. You can use this tracking number to check the delivery progress on the carrier’s website.

6. Shipping Delays

While we make every effort to ensure timely delivery, there may be situations beyond our control that result in delays. These can include, but are not limited to, extreme weather conditions, carrier issues, and public holidays. If there are any significant delays, we will notify you promptly.

7. Shipping Address

  • Accuracy of Shipping Address: It is your responsibility to provide the correct and complete shipping address at checkout. We are not responsible for any delays or lost packages due to incorrect or incomplete address details. If there is an issue with your address, please contact us immediately to make the necessary changes before your order is shipped.
  • Address Changes: Once your order has been processed and shipped, we cannot change the shipping address. However, if you notice an issue with your address before the order ships, please contact us as soon as possible, and we will do our best to accommodate any changes.

8. Lost or Stolen Packages

We are not responsible for lost or stolen packages once they have been shipped. However, if your package is lost or stolen during transit, please contact the shipping carrier directly to file a claim. In the event of such issues, we are happy to assist you by providing tracking information or helping you navigate the claims process.

9. Damaged Items

If your jewelry arrives damaged, please contact us immediately at info@elitegemss.com or 985-573-8957. Please provide a detailed description and photos of the damaged items so that we can assist you with a return, exchange, or refund in accordance with our Refund and Returns Policy.

10. Contact Us

If you have any questions or concerns about our shipping process, or if you need assistance with your order, please feel free to contact our customer service team:

Elite Gemss
Address: 1293 Woodland Avenue, Metairie, Louisiana, United States
Phone: 985-573-8957
Email: info@elitegemss.com
Website: https://elitegemss.com

We are committed to delivering your order in the best condition and as quickly as possible. Thank you for choosing Elite Gemss for your jewelry needs!