Sales Policy

Effective Date: January 17, 2025

At Elite Gemss, we strive to offer our customers high-quality jewelry and a seamless shopping experience. This Sales Policy outlines the terms and conditions governing the purchase of products from our website elitegemss.com. By making a purchase, you agree to the following terms.

1. Products and Pricing

  • Product Availability: All products listed on our website are subject to availability. We make every effort to ensure that product information, including descriptions and prices, is accurate. However, errors may occur, and we reserve the right to correct any inaccuracies.
  • Pricing: All prices are listed in USD and are subject to change without notice. Prices are effective when displayed on our website. Any applicable taxes or shipping fees will be added at checkout.
  • Promotions and Discounts: From time to time, we may offer promotions, discounts, or special offers. These are subject to change and are valid only during the promotional period. Discount codes or offers cannot be combined unless specifically stated.

2. Order Process

  • Placing an Order: To place an order, add the desired items to your shopping cart, and proceed to checkout. You will be required to provide shipping and billing information to complete your purchase.
  • Order Confirmation: After placing your order, you will receive an order confirmation email with details of your purchase, including the order number and items ordered. This is not an acceptance of the order but an acknowledgment that we have received it.
  • Order Acceptance: Your order will only be accepted once payment has been processed and we confirm the availability of the items. We reserve the right to cancel or reject any order at any time, for reasons including, but not limited to, availability issues, errors in pricing, or payment issues.

3. Payment

  • Accepted Payment Methods: We accept various payment methods, including credit cards, debit cards, and third-party payment services such as PayPal. Payments are securely processed through encrypted methods.
  • Authorization and Charges: By providing payment information, you authorize Elite Gemss to charge the specified amount for your purchase, including any applicable taxes and shipping fees.

4. Shipping and Delivery

  • Shipping Methods: We offer various shipping options to suit your needs. Shipping costs are calculated at checkout based on your shipping address and selected delivery method.
  • Order Processing Time: Once your payment is processed, your order will be processed and shipped within 1-2 business days (excluding weekends and holidays). Delivery times will vary depending on your location and the shipping method chosen.
  • Tracking Information: Once your order has been shipped, you will receive a tracking number to monitor your package’s progress.

5. Returns and Exchanges

  • Eligibility: We offer a return or exchange on eligible items within 30 days of receipt, provided they are in unused, original condition. For more details, please refer to our Refund and Returns Policy.
  • Non-returnable Items: Custom or personalized jewelry, sale items, and items marked as “final sale” are not eligible for return or exchange, unless defective or damaged.

6. Order Cancellations

  • Cancellation Requests: Orders can be canceled within 24 hours of placing the order. After this time, we may not be able to process the cancellation, as the item may have already been shipped.
  • How to Cancel: If you wish to cancel your order, please contact us immediately at info@elitegemss.com or call 985-573-8957. We will confirm the cancellation and process a refund if applicable.

7. Customer Service

  • Contacting Us: If you have any questions or concerns about your order, our products, or our policies, please contact our customer service team. We are here to assist you with any issues you may encounter during your shopping experience.

Elite Gemss
Address: 1293 Woodland Avenue, Metairie, Louisiana, United States
Phone: 985-573-8957
Email: info@elitegemss.com
Website: https://elitegemss.com

8. Limitation of Liability

  • Limitation of Liability: Elite Gemss is not liable for any indirect, incidental, special, or consequential damages arising from your purchase or use of our products. Our total liability will not exceed the amount paid by you for the product.

9. Governing Law

This Sales Policy is governed by the laws of the State of Louisiana, United States. Any disputes related to this policy will be handled in the appropriate courts of Louisiana.

10. Changes to the Sales Policy

We reserve the right to modify or update this Sales Policy at any time. Any changes will be posted on this page, and the effective date will be updated. Please review this policy periodically to stay informed of any updates.

By purchasing from Elite Gemss, you acknowledge that you have read and agree to the terms outlined in this Sales Policy.

Thank you for shopping with Elite Gemss! We look forward to providing you with beautiful jewelry and excellent customer service.