Payment Policy

Effective Date: January 17, 2025

At Elite Gemss, we want to ensure that your shopping experience is smooth and secure. Our Payment Policy outlines the terms and conditions for making payments on our website elitegemss.com. By making a purchase from our site, you agree to the following terms.

1. Accepted Payment Methods

We accept various secure payment methods for your convenience:

  • Credit and Debit Cards: We accept major credit cards, including Visa, MasterCard, American Express, and Discover.
  • Third-Party Payment Processors: Payments can also be made through third-party payment services such as PayPal. If you use a third-party service, their terms and conditions will apply in addition to our own.
  • Other Payment Methods: We may offer other payment methods from time to time, which will be clearly indicated at checkout.

2. Payment Authorization

By submitting your payment information, you authorize Elite Gemss to charge the amount of your purchase, including any applicable taxes, shipping fees, and other charges, to the payment method you provide.

  • Payment Verification: We may request additional information to verify your payment details for security purposes. If verification is unsuccessful, your order may be canceled, and we will notify you of any issues with the payment process.

3. Pricing and Taxes

  • Prices: All prices listed on our website are in U.S. Dollars (USD) and are subject to change without notice. The price of an item at checkout is the final price at the time of purchase, excluding any applicable taxes and shipping fees.
  • Taxes: Depending on your shipping location, sales tax may be applied to your order. The applicable tax will be calculated and displayed during the checkout process before you confirm payment.

4. Order Confirmation and Charges

  • Order Confirmation: After your payment is processed, you will receive an order confirmation email detailing your purchase, including the products ordered, the amount charged, and the shipping details.
  • Authorization Hold: When you place an order, we may place an authorization hold on your payment method. This ensures that your payment method has sufficient funds available. The hold will be released if your order is not processed.
  • Payment Processing: Once payment is confirmed, we will process your order for shipping. If there are any issues with processing your payment, we will notify you.

5. Currency

  • All transactions on our website are processed in U.S. Dollars (USD). If your payment method is denominated in a currency other than USD, your financial institution will convert the payment amount to your local currency at the current exchange rate. Please note that any foreign currency exchange fees or transaction charges may apply and are the responsibility of the customer.

6. Payment Security

  • Encryption: We take your security seriously. All sensitive payment information, including credit card details, is encrypted using secure protocols to prevent unauthorized access.
  • Secure Payment Gateways: We use trusted third-party payment gateways to process transactions, such as PayPal, Stripe, and others, to ensure that your payment information is handled securely.

7. Order Cancellation and Changes

  • Order Cancellations: Once your payment has been processed and the order has been confirmed, we begin preparing your items for shipment. If you wish to cancel your order, please contact us immediately. Cancellations can only be made within 24 hours after your order is placed, provided that it has not yet been processed or shipped.
  • Order Changes: We are unable to modify orders once payment has been processed and the order has been confirmed. However, if you need to change your shipping address or other details, please contact us as soon as possible, and we will try to accommodate your request before the order is shipped.

8. Refunds

  • If a refund is required (for example, due to a return or cancellation), it will be processed to the original payment method. Please refer to our Refund and Returns Policy for more information on how refunds are handled.

9. Fraud Prevention

  • Fraud Detection: To protect our customers and prevent fraudulent transactions, we may take additional steps to verify payment information, including contacting you directly. We reserve the right to cancel or refuse any order we suspect may be fraudulent or may pose a risk to us or our customers.

10. Customer Support

  • If you have any questions or issues regarding your payment, please contact our customer support team for assistance:

Elite Gemss
Address: 1293 Woodland Avenue, Metairie, Louisiana, United States
Phone: 985-573-8957
Email: info@elitegemss.com
Website: https://elitegemss.com

11. Changes to This Payment Policy

We reserve the right to update or modify this Payment Policy at any time. Any changes will be reflected on this page with the updated effective date. Please review this policy regularly to stay informed about any updates.

By completing a purchase on Elite Gemss, you acknowledge that you have read, understood, and agreed to the terms of this Payment Policy. Thank you for choosing to shop with Elite Gemss!